Scotland call centre earns top spot

Traveline Scotland, the national public transport information provider for Scotland, has earned success by coming first in a mystery shopping exercise. Through hardworking staff the company has obtained an unbeatable score of 100% in all aspects of service.

Traveline Scotland’s customer service team is based at beCogent call centre, who will be equally pleased with the success. Services from beCogent are also provided to many other leading companies such as Virgin Media, House of Fraser and John Lewis Direct. Rapid growth of the company has ensured that development is focussed on to provide the best service to high profile clients.